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Faq

Humic Factory FAQs: Common Questions About Our Humic Products and Services

Why can't I add items to my cart?

If you are experiencing issues with adding items to your cart, it might be due to a browser cache problem. Clearing your browser's cache can often resolve this issue.

Why can't I add items to my cart in the app?

If you are having trouble adding items to your cart in the app, it might be due to cached data causing conflicts. Clearing the app cache can often resolve this issue.

Why haven't I received my OTP (One-Time Password)?

If you haven not received your OTP, it could be due to several reasons:

  • Poor network connection.
  • Your phone number may be entered incorrectly.
  • SMS delivery issues from your carrier.
What if payment is deducted from your account and the order is not confirmed?
If payment is deducted but your order is not confirmed, please get in touch with us via the "Contact Us" page. Our customer executive will reach out to you within 48 working hours.
When and how will you ship the product once the payment is made?
Once your order is confirmed, we aim to ship it within 48 working hours. You will receive updates regarding the dispatch via message.
What products does your company offer?
We are a healthy food company manufacturing a wide range of products, including makhana, cookies, granola.
Are your products safe and effective?
 Yes, our products are 100% safe and effective. They are backed by various certifications and undergo thorough testing.
Can I get personalized product recommendations or advice?
 While our products are designed to meet the needs of the majority, you can reach out to us via the "Contact Us" page for personalized assistance.
Do you offer discounts or promotions?
No, but any offers will be announced on our website or social media handles.
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